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Are your customers being served? how to boost profits by delivering exceptional customer service
E-audiobook
E-audiobook
| Publisher: | [Chichester, England] : Matrix Media, 2007. |
| ISBN: | 9781848390010 (sound recording : OverDrive Audio Book) |
| Electronic resource: | Click to access e-item (Fernie Heritage Library card required) |
Getting naked a business fable--about shedding the three fears that sabotage client loyalty
E-audiobook
E-audiobook
| Publisher: | [New York] : Books on Tape, 2010. |
| ISBN: | 9781415965719 (sound recording : OverDrive Audio Book) |
| Electronic resource: | Click to access e-item (Fernie Heritage Library card required) |
Customer centric strategy
E-book
E-book
| Publisher: | [Toronto, ON] : eCampusOntario, 2021. |
| Phys. Desc.: | 1 online resource (172 pages) : colour illustrations |
| Electronic resource: | Click to access e-item from BC Open Textbook Project |
The challenger customer : selling to the hidden influencer who can multiply your results
E-book
E-book
| Publisher: | New York : Portfolio/Penguin, [2015] |
| ISBN: | 9780698406186 |
| Phys. Desc.: | 1 online resource. |
| Electronic resource: | Click to access e-item (Fernie Heritage Library card required) |
Customer centric strategy
E-book
E-book
| Publisher: | [Toronto, ON] : eCampusOntario, 2021. |
| Phys. Desc.: | 1 online resource (172 pages) : colour illustrations |
| Electronic resource: | Click to access e-item from BC Open Textbook Project |
The challenger customer : selling to the hidden influencer who can multiply your results
E-audiobook
E-audiobook
| Publisher: | [New York] : Penguin Audio, 2015. |
| ISBN: | 9780698411883 |
| Edition: | Unabridged. |
| Phys. Desc.: | 1 online resource (1 sound file (08 hr., 40 min., 47 sec.)) : digital |
| Electronic resource: | Click to access e-item (Fernie Heritage Library card required) |
Lucky stiff
Book
Book
| Call number: | FIC COO | ||||||||
| Publisher: | New York : Forge, 2011. | ||||||||
| ISBN: | 9780765325440 | ||||||||
| Edition: | 1st ed. | ||||||||
| Phys. Desc.: | 364 p. ; 25 cm. | ||||||||
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5 of 5 copies available at BC Interlibrary Connect.
1 of 1 copy available at Fernie Heritage Library.
Scaling up excellence : getting to more without settling for less
E-audiobook
E-audiobook
| Publisher: | New York : Books on Tape, 2014. |
| ISBN: | 9780804128049 (electronic audio bk.) |
| Edition: | Unabridged. |
| Phys. Desc.: | 1 online resource (1 sound file (10 hr., 48 min.)) : digital. |
| Electronic resource: | Click to access e-item (Fernie Heritage Library card required) |
It's not about the coffee leadership principles from a life at Starbucks
E-audiobook
E-audiobook
| Publisher: | Ashland : Blackstone Audio, 2007. |
| ISBN: | 9781433285677 (sound recording : OverDrive Audio Book) |
| Electronic resource: | Click to access e-item (Fernie Heritage Library card required) |
Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer-driven world
E-audiobook
E-audiobook
| Publisher: | [Old Saybrook, Conn.] : Tantor Media, 2008. |
| Electronic resource: | Click to access e-item (Fernie Heritage Library card required) |
